Quality of Care

Organisational Capability Assessment for Managing Dementia Care

Client The Department of Health Victoria, Ageing and Aged Care Branch is funding Applied Aged Care Solutions Pty. Ltd.
Project Requirement To develop a tool to objectively assess an organisation’s capability for providing quality dementia care. The tool will assist facilities and organisations objectively assess their capability for providing quality dementia care. The project includes:

  • development of an assessment tool based on contemporary literature and experience which includes the consideration of organisational climate, clinical governance, built environment, workforce capability, consumer views and dementia care practices
  • flexibility in the design of the tool so it can be undertaken by third party interview and observation processes, as well as a modified version for self-assessment
  • piloting of the assessment tool
  • completion by late 2014

Utilisation of the organisational capability assessment tool has the potential to have significant impact for improving the quality of care and life for residents with BPSD in residential aged care facilities. It will focus on organisational systems to enable and support delivery of quality dementia care rather than a sole focus on staff/resident interactions at point of care delivery.

Why did they choose AACS? AACS has many years experience in dementia care research, evaluations and practical intervention programs.
Skills Demonstrated AACS has conducted interviews with service system stakeholders (community and residential psychiatric services, aged care services, DBMAS, GPs), board members, organisational management, care management and direct care staff and residents and families. Also included is an analysis of documentation and behaviour programs, staff mix and numbers, activities programming, building design and other environmental considerations such as lighting and ambient noise.

Self Assessment for Quality in Aged Care Settings

Client Australian Aged Care Standards and Accreditation Agency (ACSAA, now Quality Agency)
Project Requirement The ACSAA was interested in reviewing its current approach to self-assessment and obtaining a report on the options for future consideration. This project was to cover:
1. A targeted literature review of self-assessment tools for quality assurance in Australian aged care residential settings
2. Workshops and meetings with a sample of stakeholders regarding the current system and suggestions about possible future self-assessment tool options
3. Development a draft of self-assessment tool requirements with examples
Why did they choose AACS? AACS has a long-standing understanding of the aged care system including the services and care provided in aged care environments. It also has an interest and experience in the development of quality assessment systems and documentation.

AACS is also a member the International Society for Quality in health care (ISQua) and at the 2011 ISQua meeting it was invited by the Hong Kong Association of Gerontology and Department of Applied Social Studies City University of Hong Kong to present at a seminar on Long-Term Care Accreditation.

Skills Demonstrated
  • Consultations with major aged care organisations both nationally and internationally
  • Ability to critique and analyse research papers, studies, self-assessment tools
  • Ability to develop a coherent self-assessment model based on carefully researched principles
  • Ability to develop a practical workbook covering the self-assessment activities and outcomes
    Report writing

Assessing Quality in Aged Care Settings

Client Australian Aged Care Standards and Accreditation Agency (ACSAA, now Quality Agency)
Project Requirement A review to inform the measurement of quality in long-term care. Based on an extensive international literature review covering residential aged care and similar industries, the review had 4 goals:

1. Define the essential aspects of quality within a long-term care framework
2. Describe the best practices in the assessment of quality in aged care services
3. Determine how quality is evidenced (what is measured and how?)
4. Analyse findings and provide suggestions for consideration

Why did they choose AACS? AACS has many years experience structuring literature reviews, analysing data and making recommendations to inform on complex questions. It also has a wealth of experience in the aged care sector and interest in quality of care for older Australians.
Skills Demonstrated
  • A critical literature review and subsequent report into the determination and assessment of quality
  • The implementation of a systematic literature review methodology
  • Ability to critique and analyse research papers, studies, assessment tools and levels of evidence
  • Making recommendations based on evidence
  • Report writing

 

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